Returns & Exchanges Policy
At MUSTELA, your skin's health and satisfaction are our top priorities. If you are not completely satisfied with your purchase, you may return unopened products within 30 days of delivery for a full refund.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Pack Securely
Place the unused items in their original packaging, ensuring they are well-protected to prevent damage during transit back to our warehouse.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your return package.
Receive Your Refund
Once our team inspects the returned items, your refund will be processed to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing